Introduction
Response Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our automated SMS lead response service.
What Data We Collect
When you submit a service request through a business using our system, we may process the following information:
- Name: Your first and last name as provided to the business
- Phone Number: Your mobile phone number for SMS communication
- Service Request Details: Information about the service you requested, such as the type of service, location, timing, and any specific details you provided
- Communication Records: Records of SMS messages sent and received related to your service request
How We Use Your Data
We use the information we collect solely to deliver the requested services:
- To send you automated SMS responses confirming your service request
- To facilitate communication between you and the business you contacted
- To provide updates and information related to your specific service request
- To improve our service delivery and system reliability
We do not use your data for marketing purposes. All messages are transactional and directly related to the service you requested.
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties. Your data is only used to provide the automated response service you or the business you contacted requested.
Third-Party Service Providers
To deliver our services, we may work with third-party providers for:
- SMS Messaging Services: To send and receive text messages
- Cloud Hosting: To securely store and process data
- Automation Platforms: To manage automated workflows
These third-party providers are contractually obligated to protect your information and use it only for the purposes of providing services to us. We carefully select providers that maintain appropriate security standards.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Communication records may be retained for business purposes and legal compliance.
Your Privacy Rights
You have the right to:
- Opt out of receiving text messages by replying STOP to any message
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and business requirements
To exercise these rights or for any privacy-related questions, please contact us at the information provided below.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
For privacy-related requests, questions, or concerns, please contact us:
Response Pro
Email: leadresponsepro@gmail.com
Phone: (540) 308-5315