1. Acceptance of Terms
By using Response Pro's automated SMS lead response service (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
2. Description of Service
Response Pro provides an automated SMS messaging system that enables local service businesses to send instant text message responses to customers who submit service requests. The Service includes:
- Automated SMS delivery to leads and customers
- 24/7 automated response capabilities
- Integration with business workflows to facilitate lead management
Response Pro acts as a technology service provider and does not provide the underlying services requested by customers (such as plumbing, electrical work, or other professional services).
3. Use of the Service
3.1 Businesses
Businesses using our Service agree to:
- Use the Service only for legitimate business communications
- Comply with all applicable laws and regulations, including TCPA and state SMS regulations
- Obtain proper consent from customers before their contact information is processed through our system
- Provide accurate service information to customers
- Not use the Service for spam, harassment, or illegal purposes
3.2 Customers
By providing your phone number to a business using our Service, you consent to receive transactional SMS messages related to your service request. You may opt out at any time by replying STOP.
4. No Guarantee of Business Results
Response Pro provides a technology platform only. We do not guarantee:
- That businesses will increase sales, revenue, or job bookings
- Any specific number of leads or customer conversions
- That automated responses will result in successful business transactions
- Uninterrupted or error-free service operation
Business success depends on many factors outside our control, including the quality of services provided, pricing, competition, market conditions, and customer satisfaction.
5. Service Availability
While we strive to provide reliable service, Response Pro does not guarantee that the Service will be available at all times. The Service may experience interruptions due to maintenance, technical issues, or factors beyond our control. We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice.
6. Limitation of Liability
To the maximum extent permitted by law:
- Response Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service
- This includes, but is not limited to, lost profits, lost business opportunities, lost revenue, or loss of data
- Our total liability for any claims arising from the Service shall not exceed the amount paid by the customer for the Service in the three months preceding the claim
- Response Pro is not responsible for the actions, services, or conduct of businesses using our platform or their interactions with end customers
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
7. Indemnification
You agree to indemnify, defend, and hold harmless Response Pro, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any applicable laws or regulations
- Any disputes between you and third parties
8. Intellectual Property
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are the exclusive property of Response Pro and are protected by copyright, trademark, and other intellectual property laws.
9. Termination
Response Pro reserves the right to terminate or suspend access to the Service at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions.
Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Virginia, and you consent to the personal jurisdiction of such courts.
11. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.
13. Entire Agreement
These Terms, together with our Privacy Policy and SMS Consent information, constitute the entire agreement between you and Response Pro regarding the Service and supersede all prior agreements and understandings.
14. Contact Information
For questions about these Terms of Service, please contact us:
Response Pro
Email: leadresponsepro@gmail.com
Phone: (540) 308-5315